Shared Investigator Platform

HELP DESK INFORMATION

Language

Hours of Support

English

24 hours x 7 days/week

German

Mon-Fri (CET) 0800-1630 hrs only

Spanish

Mon-Fri (CET) 0800-1630 hrs only

French

Mon-Fri (CET) 0800-1630 hrs only

EMAIL ADDRESS

SIPHelp@cognizant.com

SIP GLOBAL HELP DESK NUMBERS

Below are phone numbers for all countries: Customer Code is 1234

Country

Toll-Free Access Number

Toll or Local Access Number City #1

Toll or Local Access Number City #2

United States of America

1-855-770-2615

1-951-821-2630

1-347-817-7874

Argentina

08004449878

541159842045

543424134922

Australia

1800856878

61261112046

61280730159

Austria

800297498

43720815532

43720815534

Bahamas

18003890656

-

-

Bahrain

80004803

97316198748

97316198753

Belgium

080078308

3228948355

3228948356

Brazil

08008922468

552127306917

552127306918

Bulgaria

008001181122

35924916052

35932570144

Chile

12300206733

5625994738

5625994723

China

108007141749
108001401779

864001201489

-

Colombia

018005181945

-

-

Costa Rica

08000111245

-

-

Croatia

0800805967

-

-

Cyprus

80097406

35722022637

35726022683

Czech Republic

800700458

420225986561

420587439896

Denmark

80250475

4532727759

4532727760

Dominican Republic

18887514925

18299478907

18299478908

Egypt

8000000853

-

-

El Salvador

8006904

-

-

Estonia

8000100373

3726226555

3726226572

Finland

0800915543

358931582265

358341089328

France

0800914548

33170918693

33488921892

Germany

08001844796

4969255114427

4969255114428

Greece

0080016122069878

302111980217

302721128014

Hong Kong

800908733

85258082879

85258082907

Hungary

0680019767

3614088966

3652808054

Iceland

8009393

-

-

India

0008001008258

-

-

Indonesia

0078030199878
0018030199878

-

-

Ireland

1800947225

35315260093

35315260094

Israel

1809459878

97225609355

97237217952

Italy

800788009

390645230485

390230410460

Japan

00531161240

81350505377

81350505378

Kenya

0800724856

-

-

Latvia

80004341

37166013631

37166013644

Lithuania

880031463

37052055472

37052055489

Luxemburg

80026983

35220881798

35227860001

Malaysia

1800816027

-

-

Malta

80062266

-

-

Mexico

0018005149878

525547772354

528112477645

Monaco

80093842

-

-

Netherlands

08000227909

31207946722

31207946723

New Zealand

0800452821

6449094650

6499291855

Norway

80069928

4721075084

4775803201

Panama

008002269878

5078366149

5078366148

Peru

80054968

5117071241

5117071278

Philippines

180011101353

-

-

Poland

8001124371

48222953580

48814635045

Portugal

800827765

-

-

Romania

800895859

40215293996

40215293905

Russia

88001009602

74952216665

-

Saudi Arabia

8008146812

-

-

Serbia

0800190764

-

-

Singapore

8001012655

6531582502

6531582526

Slovakia

0800606594

421233215507

421412302907

Slovenia

080081091

38618888199

38658888103

South Africa

0800999123

27218311909

27115898328

South Korea

00798142069878

-

-

Spain

900866970

34917699713

34960473328

St Kitts And Nevis

18003002063

-

-

Sweden

020791641

46850513595

46850513596

Switzerland

0800563073

41225927650

41434569582

Taiwan

00801127362

-

-

Thailand

0018001562069878

-

-

Trinidad

18002069878

-

-

Turkey

00800142074718

-

-

UAE

800035702329

-

-

UK

08006351260

442034639190

441214110947

UK Virgin Islands

18773957761

-

-

Uruguay

00040190562

-

-

Ukraine

800500724

-

-

Venezuela

08001029696

-

-

Vietnam

18004836

-

-

US / Canada

18774089578

13237812748

13103434990

Alaska, Puerto Rico, American Samoa, Guam, Mariana Islands, Saipan & US Virgin Islands

18774089578

13237812748

13103434990