Shared Investigator Platform
Language |
Hours of Support |
English |
16 hours 5 business days/Week 5 AM to 5 PM ET |
Language |
Hours of Support |
English |
24 hours x 7 days/week |
German |
Mon-Fri (CET) 0800-1630 hrs only |
Spanish |
Mon-Fri (CET) 0800-1630 hrs only |
French |
Mon-Fri (CET) 0800-1630 hrs only |
Swedish |
Mon-Fri (CET) 0800-1630 hrs only |
Italian |
Mon-Fri (CET) 0800-1630 hrs only |
Portuguese |
Mon-Fri (CET) 0800-1630 hrs only |
Japanese |
Mon-Fri (JST) 0900-1800 hrs only |
Mandarin Chinese |
Mon-Fri (Asia/Shanghai) 0900-1800 hrs only |
Please download and fill below templates to send email.
Email Template |
For Outlook Users |
For Other Users |
Facility Creation Request |
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Facility Name Update |
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Facility Profile Manager Access |
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Department Profile Manager Access |
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Central IRB Creation Request |
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Central Lab Creation Request |
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Join SIP as Site User (Site Users only) |
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Organization Creation Request |
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Remove User from Survey Recipient List |
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Password Reset |
Below are phone numbers for all countries: Customer Code is 1234
Country |
Toll-Free Access Number |
Toll or Local Access Number City #1 |
Toll or Local Access Number City #2 |
United States of America |
1-855-770-2615 |
1-951-821-2630 |
1-347-817-7874 |
Argentina |
08004449878 |
541159842045 |
543424134922 |
Australia |
1800856878 |
61261112046 |
61280730159 |
Austria |
0800297498 |
43720815532 |
43720815534 |
Bahamas |
18003890656 |
- |
- |
Bahrain |
80004803 |
97316198748 |
97316198753 |
Belgium |
080078308 |
3228948355 |
3228948356 |
Brazil |
08008922468 |
552127306917 |
552127306918 |
Bulgaria |
008001181122 |
35924916052 |
35932570144 |
Chile |
12300206733 |
5625994738 |
5625994723 |
China |
108007141749 |
864001201489 |
- |
Colombia |
018005181945 |
- |
- |
Costa Rica |
08000111245 |
- |
- |
Croatia |
0800805967 |
- |
- |
Cyprus |
80097406 |
35722022637 |
35726022683 |
Czech Republic |
800700458 |
420225986561 |
420587439896 |
Denmark |
80250475 |
4532727759 |
4532727760 |
Dominican Republic |
18887514925 |
18299478907 |
18299478908 |
Egypt |
8000000853 |
- |
- |
El Salvador |
8006904 |
- |
- |
Estonia |
8000100373 |
3726226555 |
3726226572 |
Finland |
0800915543 |
358931582265 |
358341089328 |
France |
0800914548 |
33170918693 |
33488921892 |
Germany |
08001844796 |
496917415631 |
496917415632 |
Greece |
0080016122069878 |
302111980217 |
302721128014 |
Hong Kong |
800908733 |
85258082879 |
85258082907 |
Hungary |
0680019767 |
3614088966 |
3652808054 |
Iceland |
8009393 |
- |
- |
India |
0008001008258 |
- |
- |
Indonesia |
0078030199878 |
- |
- |
Ireland |
1800947225 |
35315260093 |
35315260094 |
Israel |
1809459878 |
97225609355 |
97237217952 |
Italy |
800788009 |
390645230485 |
390230410460 |
Japan |
00531161240 |
81350505377 |
81350505378 |
Kenya |
0800724856 |
- |
- |
Latvia |
80004341 |
37166013631 |
37166013644 |
Lithuania |
880031463 |
37052055472 |
37052055489 |
Luxemburg |
80026983 |
35220881798 |
35227860001 |
Malaysia |
1800816027 |
- |
- |
Malta |
80062266 |
- |
- |
Mexico |
0018005149878 |
525547772354 |
528112477645 |
Monaco |
80093842 |
- |
- |
Netherlands |
08000227909 |
31207946722 |
31207946723 |
New Zealand |
0800452821 |
6449094650 |
6499291855 |
Norway |
80069928 |
4721075084 |
4775803201 |
Panama |
008002269878 |
5078366149 |
5078366148 |
Peru |
080054968 |
5117071241 |
5117071278 |
Philippines |
180011101353 |
- |
- |
Poland |
008001124371 |
48222953580 |
48814635045 |
Portugal |
800827765 |
- |
- |
Romania |
0800895859 |
40215293996 |
40215293905 |
Russia |
88001009602 |
74952216665 |
- |
Saudi Arabia |
8008146812 |
- |
- |
Serbia |
0800190764 |
- |
- |
Singapore |
8001012655 |
6531582502 |
6531582526 |
Slovakia |
0800606594 |
421233215507 |
421412302907 |
Slovenia |
080081091 |
38618888199 |
38658888103 |
South Africa |
0800999123 |
27218311909 |
27115898328 |
South Korea |
00798142069878 |
- |
- |
Spain |
900866970 |
34917699713 |
34960473328 |
St Kitts And Nevis |
18003002063 |
- |
- |
Sweden |
020791641 |
46850513595 |
46850513596 |
Switzerland |
0800563073 |
41225927650 |
41434569582 |
Taiwan |
00801127362 |
- |
- |
Thailand |
0018001562069878 |
- |
- |
Trinidad |
18002069878 |
- |
- |
Turkey |
00800142074718 |
- |
- |
UAE |
800035702329 |
- |
- |
UK |
08000163803 |
442034639190 |
441214110947 |
UK Virgin Islands |
18773957761 |
- |
- |
Uruguay |
00040190562 |
- |
- |
Ukraine |
800500724 |
- |
- |
Venezuela |
08001029696 |
- |
- |
Vietnam |
18004836 |
- |
- |
US / Canada |
18774089578 |
13237812748 |
13103434990 |
Alaska, Puerto Rico, American Samoa, Guam, Mariana Islands, Saipan & US Virgin Islands |
18774089578 |
13237812748 |
13103434990 |